Customer Service Assessment

Your participation in this survey is voluntary. Your status as a student, an administrator, or faculty member at NU will not be affected in any way whether you choose to participate or not. You do not have to participate and you can refuse to answer any question.

Your responses will be confidential. This means the researcher will know if you took part in this study and what your answers are. While the study is not anonymous, any reports or publications based on this research will use only group data and will not identify you or any individual as being affiliated with this project.

If you have any questions about this survey, please feel free to call Tim Touchette at 617.373.7343 or e-mail t.touchette@neu.edu.

If you have any questions regarding electronic privacy, please feel free to contact the Director of Information Security and Identity Services, via phone at 617-373-7718, or via email at privacy@neu.edu.

Please provide us with some more detailed information about your most recent experience with Housing Customer Service.

Question 1

With whom did you communicate?

Sheryl Bunnell
Dolores Hamilton
Dana Scott
Jennifer Camacho
Luciana Jean-Mary
Work-study student
Other (please specify)
Unsure

Question 2

Which problem(s) did you have to address? (Check all that apply)

Room assignment
Facilities issues
Billing concern
Deposit issue
Other (please specify)

Question 3

Thinking about your most recent experience, how did you contact a Customer Service Representative?

Phone
E-mail
In person